Refund policy

RETURN POLICY
Return Authorization: All returns must be authorized by an Axiom Representative before being shipped back to us. Please contact us before sending your item so we can provide the appropriate return instructions.

Return Window: Return requests must be submitted within 30 days of delivery.

Return Condition: To be eligible for a return, items must be new, unused, uninstalled, and in their original packaging. This helps us ensure products can be returned to inventory and made available to other customers. We may ask for pictures to verify the condition of any products being returned

Restocking Fee: A 15% restocking fee may apply to returned items. Any applicable restocking fee will be communicated as part of the return process.

Return Shipping: If Axiom provides a prepaid return shipping label, the cost of the label will be deducted from your refund, along with any applicable restocking fee.

Where You Purchased Matters: We can only process returns for orders placed directly through AxiomSupply.com. If you purchased an Axiom product through a dealer or wholesale distributor (WD), please contact the original seller directly for assistance with your return.

If you have questions about whether an item is eligible for return, please reach out to our team before shipping it back—we’re happy to help.

You can always contact us for any return question at info@axiomsupply.com.

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS
Custom parts and personalized items are not eligible for return. This includes any item that has been custom painted, powder coated, engraved, modified, or personalized in any way by Axiom Supply or the end user.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@axiomsupply.com.